Got questions? This page offers a list of frequently asked questions where you may be able to find answers. Just click on a question to see the answer. If you can’t find the answer you’re looking for, please Contact Us.

SHOPPING INFORMATION

Code509.com is a shopping site dedicated to bringing the best products and services Haiti offers.

Standard US Delivery

For items originating from our US warehouse. | Using our priority mail Delivery, your order should be with you in four (4) to working days (Excludes Weekends and US/Haiti Public Holidays).

Items originating from our Haiti warehouse | Orders originating from Haiti and shipped to the United States are subject to import taxes, customs duties, and fees levied by the destination country. your order should be with within (10) to 15 working days (excludes Weekends and US/Haiti Public Holidays)

Standard US Delivery starts at $7.99 for items

Express Delivery

Place your order before 5pm Monday to Friday and receive your order within 1 to 3 days (excludes Sundays and Public/Bank Holidays).

Once your payment is processed, we will start preparing your order for shipment.

Orders with a shipping address within Haiti are subject to order verification. In that case, we will have to verify the identity of the payee.

Yes, you will receive an email Invoice.

Ship to Haiti items is those that can be delivered in Haiti. These items may not be exportable.

PAYMENT INFORMATION

The Credit Card processing will capture the fund immediately from the form or payment you choose.

We take great care to prepare your order to make sure that you receive your package in the perfect condition, but we understand that things happen. If case you product is damaged, please contact us.

You can cancel before shipment process has started. The shipment process takes between 12-48h.

We give you the possibility to track your items, throughout the shipping process. You will be able to view the status of your order, in your account section.