Order verification

Order verification (also known as address verification) is one of the ways that we prevent online fraud and protect you from anyone using your credit card against your knowledge. Our verification team will contact your card-issuing bank to verify that the billing name, billing address and phone number on your order are the same as what your bank has on file for you.

If we need further information or if anything does not match, we will contact you by email or phone. If your order cannot be verified within 5 business days, it will automatically be canceled. All orders are subject to verification.